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confidentiality agreement

Types of Information We Collect and How It Is Collected

Our website and mobile apps only collect information provided by you. This information is basic information that includes your name, surname, address and e-mail address, telephone, social media username.

Sharing of Personal Information

These third parties are the ones we work with to better serve you; The companies with which we prepare promotions, offers and competitions, the suppliers we get help from in order to meet your demands more accurately and eliminate technical problems, are the agencies we consult to support and improve our marketing and advertising processes. Your information will be shared only as long as our Business has permission to take the aforementioned actions. Institutions that will use this information will only be able to access your information for the specified action in accordance with the privacy policy and data protection. Our company has the right to use or disclose your personal information in order to protect the integrity of our website and mobile applications, to meet your requests in the most accurate way and to provide accurate information in researches conducted in cases where legal and legal action is required. However, in this transaction, your information will not be shared with any third party. They get permission from their families to observe.


You have the right to control and change all the information you have provided to our website and mobile applications. If you want to change the information in our database or if there is a change you want to make about your contact details, you can make the necessary changes in the relevant fields. When you want to stop the deletion of the personal information we have obtained from you or to stop the use of your information, you can contact us and express your wishes and cancel it without any problems. To perform this action, simply fill out the request form. Likewise, filling out the request form to stop the use of the information we have obtained from your children under your supervision and to have it deleted will speed up the cancellation process.


Many browsers are automatically set to store cookies, but they can be changed manually. If you do not want cookies to be used, it will be sufficient to change it from the settings. However, since cookies play a helpful role on the website, the cookies you remove may prevent the site from working properly, thus preventing you from receiving fast and quality service.

Use of Social Plugins

Social plugins of owned by Facebook Inc are used on our website or individual pages. When you want to open a page with a social plug-in, your browser establishes a direct connection with the Facebook servers and sends Facebook a notification that you have logged into our website. If you are logged into your Facebook account, the data received from the Facebook notification will be matched to your account. When you use the "like" and "comment" functions of the plugin, the relevant data is sent to Facebook via your browser. Please refer to the Facebook Privacy settings regarding the use and processing of the data obtained by Facebook. If you do not want Facebook to collect information about you through our website, log out of your Facebook account before entering our website.

Privacy Policy Changes

There are changes that we can make in our privacy policy on our website and mobile applications from time to time as needed. We indicate the changes on this page in order to inform you in the best way about any changes made. Assuming that you periodically check this page, these changes we make do not include the past.

user agreement

Your Personal Contact Information

To place any order through the website and mobile applications; You are required to share your name, surname, home or other physical address (including information such as street name, district, province), phone number and other real-life personal information with us. You can make changes on your personal information and make the necessary arrangements to correct errors or deficiencies after you become a member. If you want to monitor or change the details you shared with us, you can access and make changes to your "My Account" on your user home page and "My Addresses" on the cart page. You may have more than one registered address for your location. Some of your personal information (name, surname, registered address and telephone number to which your order will be sent) is shared with the restaurant you order from. This information is also used to improve the use of, to communicate with you, for internal company requirements and when legally necessary. This information may be shared with our employees or third parties at any stage of order delivery, or used in the analysis and support of your use of the website and mobile applications. Without your permission, your information is not shared with third parties, except for the areas of use specified in the privacy policy.

E-Mail Address

To create an account, you must have an email address. Your e-mail address is used to communicate with you online, to confirm your order when you place an order, to inform you when you have a problem with your order or to inform you about promotions. If you want to change your e-mail address, you can log in to your account details by clicking the "My Account" link on your user home page. If you do not share your e-mail address, you cannot become a member of the website and mobile application and cannot place an order. Some of your personal information, your name, surname, registered address to which your order will be sent and your phone number are only shared with the restaurant you order from.

Your Credit Card and Payment Information

When you place an order through the website and mobile applications, you must choose a payment method. You do not have to share your credit card information, because the payments for the orders placed on the website and mobile applications can be made directly to the restaurant at the door using cash, credit card or food check. Although online credit card is valid, it is available as an alternative payment method in some restaurants. In transactions made using online credit cards, your credit card information is processed through a secure infrastructure with the relevant credit card company (iyzico payment institution) with PCI-DSS 1st level certificate. Depending on your choice of payment method, some of your credit card information is stored in an encrypted format in the Iyzico infrastructure with a PCI-DSS 1st level certificate after taking the necessary physical, electronic and procedural precautions.

Your Order Information

We may collect information about orders such as payment method, order details, order amount, discount coupons used. This information is used to analyze and improve the use of the website and mobile applications. This information may be shared with our employees or related third parties at any stage of the delivery of your order, or may be used in the analysis and support of your use of the website and mobile applications. Without your permission, your information is not shared with third parties, except for the areas of use specified in the privacy policy.


Your personal information cannot be sold, shared or rented for third parties' marketing activities without your specific permission. We can improve our services, content, campaigns and promotions by combining the information we receive from you with the information we provide from other parties. If you do not want to receive marketing messages about our campaigns and promotions, you can send it to us via e-mail or change your settings by clicking on the "My Membership Information" link on the user home page.

Do we share your personal information?

We may share your information with our employees or third parties during the delivery of your order and use it in the analysis and support of your use of the website and mobile applications. We may share your information with relevant authorities when we deem it necessary or if the information is related to an illegal event to protect our own legal rights. It also means that we share your information with other companies and organizations in order to take action against credit card risk and credit card fraud.


Cookies are small text files that save your preferences on your computer when you visit our website. Cookies; It is used to provide you with the highest quality service in processes such as remembering which products are in your shopping cart, the site recognizing you when you re-enter our website, and publishing advertisements and advertisements that may be of interest to you on the pages you log in the most. They do not contain any personal or private information. They do not harm your computer. You must allow these cookies in order to order through the website and mobile applications. If you wish, you can delete or block these cookies from your computer later.

What you need to know about cookies:

We may use cookies to identify you and to maintain the relevant settings after you log in to the site. Most cookies are session cookies, meaning they are deleted from your computer after you finish your visit. You may not accept cookies if your internet browser allows it. You may encounter cookies from third parties with advertisements on the website and mobile applications, but these are not under our control.

Protection of your personal information

All pages that our website uses to collect user information are secure and critical information is kept in an encrypted manner. A wide variety of technical and administrative applications are used to protect the confidentiality, integrity and security of the data stored in the system. Our servers use SSL and encryption technologies that can work with Microsoft Internet Explorer, Firefox, Safari and Chrome.


Your information is available on our cloud servers. Passwords, physical security, etc. to protect your personal information from unauthorized entry and disclosure. A number of tools such as However, as you know, third parties may engage in private communication illegally and misuse the personal information they may collect through the website and mobile applications. Therefore, although we do our best to protect your privacy, we do not guarantee that your personal information will remain confidential in any way.

Membership cancellation

The member has the right to terminate his membership at any time. After you terminate your membership, your relationship with our site will be terminated. To terminate your membership, you must submit your request from our contact information page after logging in.

Product Reviews

Every member can write comments on products. As customer reviews will be impartial and based on experience, a more conscious shopping environment will arise. Things to consider when writing a product review: Take care to write respectful comments to other users and the manufacturer of the product, within the framework of general moral rules. Reviews are only visible to the restaurant.

Third parties

This policy covers the use and misuse of information we collect from you. If you share your information with others, be it a restaurant or a user, through the website and mobile applications, different privacy policies will apply to the information you provide to these parties. Our website and mobile applications are not responsible for the privacy policies of third parties.

Information about our services

We aim to provide you with the highest quality services. In order to do this, we may periodically send you announcements and marketing messages about products, discounts, services, promotions and campaigns that we think may be of interest to you.


The website and mobile applications reserve the right to change this privacy policy. Any changes made will be published on the website and mobile applications, and the changed articles will take effect within 30 days after they are changed. In addition, our users are informed about these changes by e-mail.

Kullanıcı Sözleşmesi

Distance Sales Agreement

This Agreement has been signed between the following parties within the framework of the terms and conditions set forth below.
A. 'Person ordering from the Online Order menu'; (hereinafter referred to as "BUYER" in the contract)

B. 'Atakale Turizm Limited Şirketi'; (hereinafter referred to as "SELLER" in the contract)
By accepting this contract, the BUYER accepts in advance that if the subject of the contract approves the order, it will be under the obligation to pay the price of the order and the additional fees, if any, such as shipping fee and tax, and that it has been informed about this issue.
In the application and interpretation of this contract, the terms written below shall express the written explanations against them.
MINISTER: Minister of Customs and Trade,
MINISTRY: The Ministry of Customs and Trade,
LAW: Consumer Protection Law No. 6502,
REGULATION: Distance Contracts Regulation (OG:27.11.2014/29188)
SERVICE: The subject of any consumer transaction other than the supply of goods made or promised to be made in return for a fee or benefit,
SELLER: The company that offers goods to the consumer within the scope of its commercial or professional activities or acts on behalf of or on behalf of the supplier,
BUYER: A natural or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes,
SITE: The website of the SELLER,
ORDERING PERSON: The natural or legal person who requests a good or service through the website of the SELLER,
AGREEMENT: This contract concluded between the SELLER and the BUYER,
GOODS: It refers to the movable goods that are the subject of shopping and the software, sound, image and similar intangible goods prepared for use in the electronic environment.
This Agreement regulates the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts, regarding the sale and delivery of the product, the qualities and sales price of which are specified below, which the BUYER has ordered electronically through the website of the SELLER.
Prices listed and announced on the site are sales prices. Advertised prices and promises are valid until they are updated and changed. Prices announced for a period of time are valid until the end of the specified period.
Telephone: 0452 333 0 999 - 0452 324 70 65
Fax: 0452 324 70 66

Person to be delivered
Delivery address

1. The basic features of the Good/Product/Products/Service (type, quantity, brand/model, color, number) are published on the website of the SELLER. If the campaign is organized by the seller, you can examine the basic features of the relevant product during the campaign. Valid until the campaign date.
7.2. Prices listed and announced on the site are sales prices. Advertised prices and promises are valid until they are updated and changed. Prices announced for a period of time are valid until the end of the specified period.
7.3. The sales price of the goods or services subject to the contract, including all taxes, is shown below.

Product DescriptionQuantityUnit PriceSub Total
(VAT included)
Shipping Amount
Total :

Payment Method and Plan
Delivery address
Person to be delivered
Billing address
Order date
delivery date
Delivery method

7.4. The shipping fee, which is the product shipping cost, will be paid by the BUYER.
Invoice delivery: During invoice order delivery, together with the order to the invoice address
It will be delivered.

9.1. The BUYER accepts, declares and undertakes that he has read the preliminary information about the basic characteristics, sales price, payment method and delivery of the product subject to the contract on the website of the SELLER and that he is informed and gives the necessary confirmation in the electronic environment. of the BUYER; It accepts, declares and undertakes that it has obtained the Preliminary Information in electronic environment, the address to be given by the SELLER to the BUYER before the establishment of the distance sales contract, the basic features of the ordered products, the price of the products including taxes, payment and delivery information accurately and completely. .
9.2. Each product subject to the contract is delivered to the person and/or organization at the address indicated by the BUYER or the BUYER, within the period specified in the preliminary information section of the website, depending on the distance from the BUYER's place of residence, provided that it does not exceed the legal period of 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.
9.3. The SELLER undertakes to deliver the product subject to the contract completely, in accordance with the qualifications specified in the order, and with warranty documents, user manuals, if any, with the information and documents required for the job, and to perform the work in accordance with the standards, in a sound manner, free from all kinds of defects, in accordance with the principles of honesty and integrity. It accepts, declares and undertakes to act with caution and foresight, to protect and increase the quality of service, to show the necessary care and attention during the performance of the work.
9.4. The SELLER may supply a different product with equal quality and price, by informing the BUYER and by obtaining its explicit approval, before the contractual performance obligation expires.
9.5. The SELLER accepts, declares and undertakes that if it becomes impossible to fulfill the product or service subject to the order, it will notify the consumer in writing within 3 days from the date of learning of this situation, and will return the total price to the BUYER within 14 days.
9.6. The BUYER accepts, declares and undertakes that he/she will confirm this Agreement electronically for the delivery of the product subject to the contract, and if the contract product price is not paid for any reason and/or is canceled in the bank records, the SELLER's obligation to deliver the contractual product will end.
9.7. After the delivery of the product subject to the contract to the person and/or organization at the address indicated by the BUYER or the BUYER, as a result of the unfair use of the BUYER's credit card by unauthorized persons, if the price of the product subject to the contract is not paid to the SELLER by the relevant bank or financial institution. It accepts, declares and undertakes that it will return it to the SELLER within 3 days at the SELLER's expense.
9.8. The SELLER accepts, declares and undertakes to notify the BUYER of the situation if the product subject to the contract cannot be delivered in due time due to force majeure situations that develop outside the will of the parties, are unpredictable and prevent and / or delay the fulfillment of the obligations of the parties. The BUYER also has the right to demand from the SELLER the cancellation of the order, the replacement of the product subject to the contract with its precedent, if any, and/or the postponement of the delivery period until the obstacle is removed. In case the order is canceled by the BUYER, the product amount is paid to him in cash and in full within 14 days in the payments made by the BUYER in cash. In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 14 days after the order is canceled by the BUYER. The BUYER may take 2 to 3 weeks on average for the amount returned to the credit card by the SELLER to be reflected to the BUYER's account by the bank. accepts, declares and undertakes that it cannot be held responsible.
9.9. The SELLER's address, e-mail address, fixed and mobile phone lines and other contact information specified by the BUYER in the registration form on the site or updated later by him, via letter, e-mail, SMS, telephone call and other means, communication, marketing, notification and has the right to reach the BUYER for other purposes. By accepting this contract, the BUYER accepts and declares that the SELLER may engage in the above-mentioned communication activities.
9.10. The BUYER shall inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The responsibility of carefully protecting the goods/services after delivery belongs to the BUYER. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned.
9.11. If the BUYER and the credit card holder used during the order are not the same person, or if a security vulnerability is detected regarding the credit card used in the order before the product is delivered to the BUYER, the SELLER shall provide the identity and contact information of the credit card holder, the statement of the previous month of the credit card used in the order. or request the BUYER to submit a letter from the bank of the card holder stating that the credit card belongs to him. The order will be frozen until the BUYER provides the information/documents subject to the request, and if the aforementioned demands are not met within 24 hours, the SELLER has the right to cancel the order.
9.12. The BUYER declares and undertakes that the personal and other information provided while subscribing to the website belonging to the SELLER are true, and that the SELLER will immediately indemnify all damages, in cash and in advance, upon the first notification of the SELLER, due to the falseness of this information.
9.13. The BUYER accepts and undertakes from the beginning to comply with the provisions of the legal regulations and not to violate them when using the website of the SELLER. Otherwise, all legal and penal liabilities to arise will bind the BUYER completely and exclusively.
9.14. The BUYER may not use the SELLER's website in any way that disrupts public order, violates public morality, disturbs and harass others, for an unlawful purpose, infringing on the material and moral rights of others. In addition, the member cannot engage in activities (spam, virus, trojan horse, etc.) that prevent or make it difficult for others to use the services.
9.15. On the website of the SELLER, links to other websites and/or other content that are not under the control of the SELLER and/or owned and/or operated by other third parties may be provided. These links are provided for the purpose of providing ease of orientation to the BUYER and do not support any website or the person operating that site and do not constitute any guarantee for the information contained in the linked website.
9.16. The member who violates one or more of the articles listed in this contract will be personally and criminally responsible for this violation and will keep the SELLER free from the legal and penal consequences of these violations. Moreover; In the event that the incident is referred to the legal field due to this violation, the SELLER reserves the right to claim compensation against the member due to non-compliance with the membership agreement.
10.1. BUYER; In the event that the distance contract is related to the sale of goods, the product itself or the person / organization at the address indicated, within 14 (fourteen) days from the date of delivery, on the condition of notifying the SELLER, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason. In distance contracts related to service provision, this period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER. By accepting this contract, the BUYER accepts in advance that he has been informed about the right of withdrawal.
10.2. In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract. If this right is exercised,
a) The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)
b) Return form,
c) The products to be returned must be delivered complete and undamaged, together with the box, packaging, and standard accessories, if any.
d) The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.
e) If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.
f) In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.
Underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, which are prepared in line with the BUYER's request or clearly personal needs and are not suitable for return, are delivered to the BUYER. Products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Instant performance in electronic environment Services provided or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned in case the package has been opened by the BUYER as per the Regulation. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.
In order to return cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.), their packages are unopened, untested, intact. and they must be unused.

The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, if the BUYER defaults due to its debt, the BUYER accepts, declares and undertakes that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.
Complaints and objections in disputes arising from this contract, consumer problems in the place of residence of the consumer or where the consumer transaction is made, within the monetary limits specified in the law below, will be made to the arbitral tribunal or the consumer court. Information on the monetary limit is below:
As of 01/01/2017, the value in applications to be made to consumer arbitration committees for 2017:
a) District consumer arbitration committees in disputes under 2,400 (two thousand four hundred) Turkish Liras,
b) Provincial consumer arbitration committees in disputes between 2,400 (two thousand four hundred) Turkish Liras and 3,610 (three thousand six hundred and ten) Turkish Liras in provinces with metropolitan status,
c) Provincial consumer arbitration committees in disputes under 3,610 (three thousand six hundred and ten) Turkish Liras in the centers of provinces that are not in metropolitan status,
ç) Provincial consumer arbitration committees have been appointed in disputes between 2,400 (two thousand four hundred) Turkish Liras and 3,610 (three thousand six hundred and ten) Turkish Liras in districts of provinces that are not in metropolitan status.
This Agreement is made for commercial purposes.
When the BUYER makes the payment for the order placed on the Site, he is deemed to have accepted all the terms of this contract. The SELLER is obliged to make the necessary software arrangements to obtain confirmation that this contract has been read and accepted by the BUYER on the site before the order is fulfilled.

Mesafeli Satış Sözleşmesi

Personal Data Protection Law No. 6698 and Your Rights Under the Law


Atakale Tourism Ltd. Sti. Our Company attaches great importance to ensuring the security of your personal information that you have transmitted to us, both when using our website and through other means. We would like to inform you about the "Personal Data Protection Law" numbered 6698 and some definitions specified in this legislation:
Personal data: Any information relating to an identified or identifiable natural person,
Processing of personal data: Obtaining, recording, storing, preserving, changing, rearranging, disclosing, transferring, taking over, making available personal data by fully or partially automatic or non-automatic means provided that it is a part of any data recording system, all kinds of operations carried out on the data, such as the classification or prevention of its use,
Data processor: The natural or legal person who processes personal data on behalf of the data controller, based on the authority given by the data controller,
Data registration system: The registration system in which personal data is processed and structured according to certain criteria,
Data controller: It refers to the natural or legal person who determines the purposes and means of processing personal data and is responsible for the establishment and management of the data recording system. Within the scope of the law, our Company acts as a data controller.

By our Company in the capacity of data controller, or through our websites and social media pages or through any and all channels, including but not limited to; your personal and/or sensitive personal data; can be obtained, recorded, stored, changed, updated, periodically controlled, rearranged, classified, stored for the period required for the purpose for which they are processed or for the period stipulated in the relevant law, in case of legal or service-related actual requirements. or with public institutions and organizations for which it is legally liable, and/or 3rd person real person/legal person residing in Turkey or abroad, service providers and supplier companies, insurance companies and our Company and/or its sub-agents, legal or can be transferred or processed, including but not limited to the following details, including the prevention of use, including abroad, in case of actual requirements depending on the service.

Collection, Processing and Processing Purposes of Personal Data
Your personal data, Atakale Turizm Ltd. Although it may vary in relation to the product, service or commercial activity offered by the Company, it is processed by our company in order to ensure that the products and services are offered in the best way possible.
Atakale Tourism Ltd. Şti, your general or special personal data such as your identity and communication data, your payment data regarding your shopping, your digital and cookie data if you visit our branches, use our online services, and your audio data if you reach our call center;

- Offering our products and/or services when you visit our affiliates or through various channels (call center, website, etc.)
- Managing the receiving, cancellation and fulfillment of orders
- Managing customer requests and complaints,
- In case of your express consent, realization of promotion, marketing, promotion, survey, campaign and advertising activities, general and special offers through various channels (website, social media platforms, etc.) in order to improve the service and product quality offered by our Company and to ensure customer satisfaction. Carrying out analysis studies in order to carry out information and communication activities and to anticipate possible demands of customers.
Managing our social media accounts and communicating with us through these channels
- Ensuring information and data security, ensuring the continuity of information systems
- Carrying out the necessary studies for the improvement of our products and services, carrying out reporting, analysis, internal control, audit, examination, investigation studies, ensuring customer satisfaction and meeting demands
- Taking camera recordings in our workplaces in order to ensure security
- Fulfilling the demands of official institutions and organizations and implementing the decisions conveyed to our company
- Execution of archiving and storage processes and
- It can be processed only for the purposes of conducting and developing the activities of our company and complying with the legislation and procedures. In addition, your personal data mentioned above can be kept in both digital and physical environment by transferring them to our company's physical archives and information systems.


Transfer of Personal Data
In order to provide you with this service, your collected personal data is limited to the reason that requires it to be transferred within the scope of the Law and related regulations for the purposes described above, to the call center, service providers such as archive, printing house, card printing, distribution company and our business partners, to the lawyers that we receive contractual consultancy, to the official institutions. and organizations, companies at home and abroad.

Method and Legal Reason for Personal Data Collection
Your personal data may be automatically or automatically provided for the above-mentioned purposes, in compliance with the basic principles stipulated in the Law and based on and limited to the legal reasons of the performance of the contract specified in the 2nd paragraph of Article 5 of the Law, the fulfillment of the legal obligation, the legal interest of the data controller, and the legitimate interest of the data controller. can be collected using the methods listed below.


- In case you come to our branches, you can use the information (phone, e-mail, etc.)
- Closed circuit camera recording systems in our branches,
- Website, call center, social media channels, applications and software used to cover company activities.


Your Rights Regarding the Protection of Personal Data
By applying to our company within the framework of Article 11 of the Law No. 6698;

  1. Learning whether personal data is processed or not,

  2. If personal data has been processed, requesting information about it,

  3. Learning the purpose of processing personal data and whether they are used in accordance with the purpose,

  4. Knowing the third parties to whom personal data is transferred at home or abroad,

  5. Requesting correction of personal data in case of incomplete or incorrect processing,

  6. Requesting the deletion or destruction of personal data within the framework of the conditions stipulated in Article 7 of the Law,

  7. Requesting notification of the transactions made pursuant to the 5th and 6th requests above, to the third parties to whom personal data has been transferred,

  8. Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,

  9. You have the right to demand the compensation of the damage in case of loss due to unlawful processing of personal data.

Within the framework of the explanations above, you can submit your applications regarding your personal data by using one of the following communication methods;

Burunucu Mh. Atapark 1. St. No: 1 Ünye/Ordu by providing your identity confirmation personally; or to our company; or by ensuring that your identity confirmation is made, you can send it to us by means of other procedures specified in the KVK Law and relevant legislation.

Our company will finalize application requests within 30 (thirty) days at the latest, according to the nature of the request, in accordance with Article 13 of the Law. If the transaction requires cost, the tariff determined by the Personal Data Protection Board will be applied. If the request is rejected, the reason(s) for the rejection will be justified in writing or electronically.


Atakale Tourism Ltd. Sti. Delivery and Return Agreement

1. Confirmation of the Contract
You can become a member of the system by filling out the user registration form or by membership in social media networks (Facebook, Twitter, Pinterest and the like) at or through websites that can be accessed through this address. Each user agrees and undertakes to abide by the provisions of this User Agreement (“Agreement”) that he has concluded with Atakale Turizm Limited Şirketi (

2. Services offers its users the opportunity to order food from member merchants to the system from applications that can be developed on the internet, mobile phones, smart TV systems or similar platforms, and other related services.


3. User System
- Each user has a "username" or e-mail address and a "password" to be determined by himself.
- “Username” is unique to each member, as in e-mail addresses, and the same username is not given to different members.
- Each user is required to enter their username or registered e-mail address and password in order to connect to systems that require membership. This process is defined as logging into the system. Users, if they wish, can also log in to other sites (affiliates) included in the system with the username or e-mail address and password they log into the system, provided that they approve the relevant user agreements.
- “Password” is only within the knowledge of the relevant user. If the user password is forgotten, will, upon request, send a link to the user's e-mail address registered in the system to create a new password. Determining and protecting the password is the sole responsibility of the user and is not responsible for any problems or damages that may arise from the use of the password.
- will be able to inform its users via e-mail about promotions in the regions where their registered addresses are located, and about promotions and new services or projects within the system. In addition, users will be able to reach their users through all kinds of communication channels, including social media channels, and share various promotions, campaigns and similar information.
- The name, address and phone number registered in the system determined by the users will be shared with the courier who delivered the order for faster and more accurate delivery of the order.
- It owns all the intellectual rights of the data and data that will be created by the use of system. may prepare reports containing demographic information without disclosing user membership information with such information, or may use such information or reports itself, and may share these reports and/or statistics with business partners and third parties, with or without charge. These transactions do not violate the provisions of Privacy Policy.
4. Obligations of the User
- While the user is using services,

- The information in the user registration form is correct and when this information is necessary, the responsibility belongs to him or the third parties due to the fact that the information is inaccurate or incomplete (such as forgetting a password), and in such cases, membership may be terminated;
- He/she is personally responsible for any action he/she makes with his/her "username" or registered e-mail address;
- The copyright of the services and software provided by belongs to and that it will not reproduce or distribute these software in any way;
- When using services, he is responsible for his personal ideas, thoughts, expressions, files he adds to the environment, and the personal information he sends, and that does not use these files, including but not limited to conflicts that may arise between the merchant and the user. that it cannot be held responsible in any way for this reason, that is free to publish or not publish these views and thoughts, and that it has the right to edit these views and comments through moderators and correct the spelling mistakes;
- not to access the services offered on in a way other than and/or unauthorized manner determined by and not to change the software in any way, not to use the ones that have been changed and to cover all material and moral damages that may incur in case it does not comply with the aforementioned rules;
- Pursuant to the Regulation on the Procedures and Principles Regarding the Sale and Presentation of Tobacco Products and Alcoholic Beverages and related legislation, the sale of tobacco products and alcoholic beverages over is strictly prohibited, not to supply tobacco products and alcoholic beverages through, cancellation of membership and transactions to the contrary. may result in the termination of this Agreement;
- cannot be held responsible for any damages that may occur due to unauthorized reading or use of user data;
- will not be liable for any damages that may occur due to the unauthorized use, sharing or publication of user posts by third parties;
- Not to send messages or comments that are threatening, immoral, racist, contrary to the laws of the Republic of Turkey and international agreements;
- Not to advertise, sell or offer to sell any goods or services, engage in surveys, contests or chain letter activities;
- Not to send information or programs that will harm the information or software on other users' computers;
- Any records or materials obtained by using services are completely within the consent of the user, that the failures that may occur on his own computer, loss of information and other losses are entirely his own responsibility, that may incur due to the use of the system. not to claim compensation from;
- that can monitor the entire system at any time or continuously;
- has the right to take necessary actions, remove the user from the service and terminate his membership in case he violates the rules,
- may use its own system for commercial purposes;
- Not to record, disseminate, misuse the personal information of others;
- Cookies are used in the system, cookies are pieces of information that a website transfers to the cookie file on the hard disk of the user's computer, these allow users to browse and help to prepare content suitable for the needs of users accessing the site when necessary. declares, undertakes and accepts.


5. Authorizations Granted to
- may suspend the operation of the system temporarily or stop it completely at any time.
- may temporarily suspend or completely stop the ability of the relevant users to make payments via the Credit Card Payment System due to user transactions that raise doubts about their security.
- will not have any responsibility towards its users or third parties due to the temporary suspension or complete suspension of the system or the use of the Credit Card payment option.
- will do its best to provide its services in a timely, secure and error-free manner, to ensure that the results obtained from the use of the service are accurate and reliable, and to ensure that the service quality meets the expectations, but does not undertake these.
- has the authority to back up and delete some or all of the files and messages that users will keep in the environment while they are using the system, in periods that it deems appropriate. will not be held responsible for backup and deletion processes.
- produces information, documents, software, designs, graphics, etc. that it produces and / or purchased from outside. owns and proprietary copyrights of the works.
- Sales in the system are limited to the availability of workplace menus at the time of order. may not be able to deliver products that are not available in the workplace to the user. Displaying the products in system does not mean that they are in stock.
- If there is an error in the price and product feature information, may inform the users, deliver the product to correct this error, or cancel the order.
- will take due care to make a correct and honest statement about the content of the products offered for sale in the system, but is not responsible for any problems or damages that may arise due to incomplete and / or incorrect explanations about the order contents.
- may turn its services that do not require user membership into one that requires membership, open additional services, change some of its services partially or completely, or turn them into paid ones. In this case, the user reserves the right to terminate the Agreement and leave the membership.
- may make changes in the implementation of this Agreement, amend existing articles or add new articles, provided that they are not to the detriment of users, in order to comply with future technical requirements and legislation.


6. Intended Use
Users accept that all orders and purchases made on the system are for personal use and not for resale.


7. Payment users can pay the price of the order they place on the system, as they choose among the options presented when ordering from the options, or during delivery.

8. Legal Obligations
Transactions arising from all legal changes that will take place outside the scope of this Agreement are outside the responsibility of and are reflected in the Agreement exactly.


9. Product Delivery
If the user cannot be found at the address he has chosen in the system during the product delivery process, his order will not be left to another address. In this case, the user has to accept the legal obligations that may arise because he has placed an order at an address where he is not present.

10. Product Return Policy

In order to return the products you have purchased, you must first contact us through our website, social media accounts and official contact numbers. Since the product you want to return is not ready-made food/beverage, please make sure that it meets the following conditions and you can prove them;

  - Foreign matter coming out of it,

  - The notes you have written against allergenic situations are not taken into account,

  - Incomplete delivery of your order.

11. Retention of Information and Obligation of Proof:
User information, orders, comments/evaluations etc. registered in system. It is kept for at least three (3) years, subject to Privacy Policy. The data stored in the system and the user records constitute binding and conclusive evidence in any dispute arising from the performance of this Agreement.


12. Applicable Law and Authorized Courts and Enforcement Offices
This Agreement is subject to the laws of the Republic of Turkey. Ordu Courts and Enforcement Offices are authorized to settle any dispute that may arise from the performance of the contract.


13. Enforcement
This Agreement enters into force between the parties indefinitely after the user fills out the user registration form.


14. Termination
The Parties may terminate this Agreement at any time. At the time of termination of the contract, the rights of the parties to each other remain unaffected.

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